1. Identity and acceptance
The website and services are operated by Lulab Technology, RUC 8-996-763, DV 58, Republic of Panama.
These conditions may be accepted by signature, written acceptance, unequivocal electronic response, initial payment or use of a deliverable after receiving them, depending on context and without excluding mandatory formalities.
Submitting a form or requesting an evaluation does not require Lulab to accept a project and does not by itself create a contractual relationship.
2. Permitted website use
The site may be used to learn about services, review content, evaluate a project and contact Lulab. Unauthorized access, abusive scraping, malware, fraud, impersonation, spam, vulnerability testing without permission and unlawful use are prohibited.
3. Project documents and order of priority
- Accepted proposal, contract or work order.
- Data processing and hosting addendum, when applicable.
- These general conditions.
- Privacy policy and approved technical documentation.
4. Estimates, prices and scope
Website prices are indicative unless expressly stated otherwise. The final proposal should identify scope, deliverables, revisions, schedule, investment, taxes and external costs.
Estimates are valid for the stated period; if none is stated, they are considered valid for 15 calendar days. Scope changes, third-party costs, availability, exchange rates or client delays may require an update.
Prices are stated in United States dollars. Taxes, bank fees, licenses, advertising, domains, providers and variable usage are included only when stated.
5. Start, payments and late payment
- Work begins after acceptance, initial payment and delivery of required information or access.
- Payments are applied to schedule reservation, analysis, design, development, configuration, licenses and work performed under the proposal.
- For overdue amounts, Lulab may provide notice and a 10-calendar-day cure period unless the proposal states otherwise.
- After that period, Lulab may pause work, non-critical support, launch, new deliveries or managed services, while seeking not to destroy personal data or obstruct legal rights.
- Source code, editable files, final credentials, domain transfer and final assignment or license of rights are delivered under the proposal after full payment.
6. Client responsibilities
- Provide complete and timely information, content, approvals, payments and access.
- Verify that it holds rights and authorizations for texts, trademarks, images, databases and other supplied materials.
- Review the legal, medical, tax, financial, commercial or technical accuracy of specialized content.
- Keep credentials secure, designate authorized contacts and report suspected access or incidents.
- Comply with laws applicable to its activity, users, e-commerce, advertising and data processing.
7. Scope, revisions and additional requests
Scope includes only the described deliverables. Included revisions are reasonable adjustments within the approved concept; new pages, modules, integrations, redesigns, bulk uploads, content or later changes may be estimated separately.
Any request affecting price, time, architecture, security or providers requires approval before execution.
8. Delays, pause and abandonment
Dates depend on client payments, content, access, feedback and approvals. Client delays reasonably shift the schedule and may require rescheduling.
After 10 calendar days without a response, Lulab may pause the project. After 45 days, it may archive it and release the schedule. Reactivation is subject to availability, scope review, external costs and an updated fee or estimate where appropriate.
9. Review, acceptance and technical warranty
The client should review each milestone and provide specific feedback within 5 business days or the stated period. Where the proposal states so, no feedback may administratively close the milestone without waiving mandatory rights.
Unless otherwise agreed, a 30-calendar-day technical warranty from delivery or launch covers reproducible defects in the original scope. It does not cover new features, third-party changes, client content, compromised credentials, outside modifications or misuse.
10. Intellectual property
Lulab retains its methods, know-how, templates, pre-existing components, libraries, utilities and reusable elements. The client retains its trademarks, data and original materials.
Assignment or licensing of customized work occurs only within the scope and at the time stated in the proposal, normally after full payment. Third-party software remains subject to its own licenses.
11. Portfolio, trademarks and confidentiality
Lulab will publish a client name, logo, link, screenshots, testimonial or metrics only with written authorization, a selected form option or a specifically accepted clause. Authorization may be limited or withdrawn for future publications without affecting prior lawful use.
Each party will protect information identified as confidential and use it only for the project, except information that is public, lawfully received from third parties or required by a competent authority.
12. Hosting, domain, backups and availability
- The proposal should state who owns the domain and accounts, who pays renewals and what support is included.
- If Lulab manages hosting, it may use specialized providers and apply reasonable storage, traffic, processing and security limits.
- No service guarantees absolute availability. Maintenance, attacks, provider failures, internet, DNS, APIs or force majeure may cause interruptions.
- Backups are provided only at the agreed frequency and scope. The client should retain copies of critical content and primary access credentials.
- At service end, export, migration, temporary retention and deletion are governed by the proposal and data addendum.
13. Third-party services
Domains, hosting, email, gateways, banks, WhatsApp, Meta, Google, OpenAI, plugins, APIs, social networks and other services are operated by third parties. Their prices, policies, approvals, limits and availability may change outside Lulab's control.
Lulab is not responsible for decisions or failures solely attributable to those providers, but will reasonably cooperate when the contracted service includes their management.
14. Personal data and shared security
When Lulab processes data for a client, both parties must comply with the Privacy Policy and Data Processing and Hosting Addendum. The client determines purposes and ensures data legitimacy; Lulab follows agreed instructions and measures.
Each party is responsible for its own users, credentials, configurations, instructions, devices and notification duties.
15. Results and excluded warranties
Lulab provides professional services with reasonable care but does not guarantee sales, a specific ranking, ad approval, traffic, income, total absence of attacks, unlimited future compatibility or permanent third-party service availability.
Projections, estimates and examples are informational and depend on market, budget, offer, content, operations, competition and client decisions.
16. Liability
Each party is responsible for direct damage caused by proven breach. To the extent permitted by law, neither party is liable for indirect damage, lost opportunity, reputation or profits that are not a direct and foreseeable result.
Where legally permitted, Lulab's aggregate liability for a project is limited to amounts actually paid for the service giving rise to the claim during the previous six months. This limit does not apply to fraud, willful misconduct, gross negligence, attributable confidentiality or data breaches, or rights that cannot be limited.
17. Client content and instructions
The client will address claims arising from materials, products, offers, data or instructions it supplied without necessary rights, permissions or compliance, provided Lulab gives notice and reasonable participation in the defense.
18. Suspension and termination
Lulab may suspend or terminate for non-payment, illegal use, security risk, abusive instructions, material breach or authority request, with prior notice where reasonably possible.
Termination does not eliminate accrued payments, confidentiality duties, intellectual property, legal retention, agreed export or liabilities arising before closure.
19. Force majeure
Neither party is liable for reasonable delays caused by events outside its control, such as widespread outages, disasters, unrest, government actions, major attacks, provider interruptions or emergencies, provided it gives notice and seeks to mitigate.
20. Law, disputes, notices and changes
These terms are governed by the laws of the Republic of Panama. Before filing a court claim, the parties will seek good-faith negotiation for 15 calendar days, without preventing urgent relief or claims before ANTAI, ACODECO or another competent authority.
Contract notices will be sent to designated email, WhatsApp or postal addresses. Questions: ventas@lulabtech.com.
This is version 2026-08-01. Changes do not retroactively alter accepted projects unless agreed or legally required.
